FREQUENTLY ASKED QUESTIONS
SHIPPING & RETURNS
What carrier do you use for shipping?
United States Postal Service (USPS)
How long does shipping take?
Orders are processed and shipped within 1-3 days (excluding Sunday).
First Class Mail takes 3-5 days
Delays in normal delivery times may occur due to recent changes at the postal service and because of covid.
Do you ship internationally?
No. Not at this time.
Do you accept returns?
Due to the personal nature of soap, returns are not accepted.
What if my order is damaged?
Please email me within 24 hours of receiving your soap to report any concerns.
Can I pick up my order?
Yes. Local pickup is available to anyone that can come and collect their order within one week of purchase. If you would like to pick up your order make the selection in your cart at check out. Once I receive your order I will email you to arrange a mutually agreed upon time and day for you to pick up. Your order can then be retrieved in the parking lot at Valley Natural Foods in Burnsville, MN.
My order never arrived, what should I do?
You will be sent tracking information for your order. If your package doesn't arrive within 1-8 days after it is shipped to you, check your tracking number to make sure it was delivered. If your tracking shows it was delivered contact your local post office for assistance. I am not responsible for packages that are lost or stolen. Please make sure you ship to a secure location.
FREQUENTLY ASKED QUESTIONS: SOAP
I've ordered a particular soap before but this time it looks a little different, why?
All of my soaps are handmade from scratch and although the formulation is exactly the same the design and shades of color can't be replicated to look identical batch to batch.
Are your soaps or soap ingredients tested on animals at any time?
Are your soaps vegan?
With the exception of using honey in my oatmeal, milk, and honey soap I don't use any animal products.
Why are your soaps different weights?
All of my soaps are hand cut so actual weight varies. If a soap is listed as between between 3-4 ounces it means it is at least 3 ounces but no more than 4 ounces. The precise weight of your soap will be on the label when it arrives.